Warranty clerk (m/f/d)

• Company pension scheme with attractive allowances
• Flexible working time models for balanced leisure time
• Extensive further training opportunities in our own academy
• Modernly equipped workplaces near the water
• Subsidised canteen with a wide range of meals
• Regular company events to strengthen the team
• Discounted conditions for regional sports studios

What you can always rely on at persona service:

• Intensive preparation for the interview with our client
• €50 per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and other travel expenses. e.g. for the Germany ticket and much more
• Bonuses as well as holiday and Christmas bonuses and attractive industry bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for the comprehensive support and processing of warranty notifications and claims, taking into account contractual agreements and technical feasibility
• In addition, you will be responsible for the assignment of internal and external responsibilities and evaluate various solution alternatives as well as the corresponding calculations for claim processing
• Furthermore, you will be responsible for the coordination of all necessary resources for warranty operations such as material and personnel
• The monitoring of ongoing warranty operations as well as the organisation of regular warranty meetings directly at the customer's site is also part of your job. resources required for warranty assignments, such as materials and personnel, in close coordination with the respective assembly managers
• Monitoring ongoing warranty assignments and holding regular warranty meetings directly on site at the customer's premises are also part of your daily tasks
• As part of your job, you will create detailed warranty reports and ensure seamless control and tracking of the entire claim processing for all parties involved
• You will also be responsible forprocessing for all parties involved
• Furthermore, you support the professional billing of warranty services provided in close consultation with the respective project management or the responsible department management
• Finally, as the central contact person, you are responsible for mediating communication between the shipping company, the various suppliers and the internal organisation, the various suppliers and the internal organisation of the shipyard

• Successfully completed further training as a state-certified technician (m/f/d) specialising in shipbuilding or mechanical engineering forms the basis of your qualification
• As a solid foundation, you have completed training as a ship mechanic (m/f/d), industrial mechanic (m/f/d) or a degree as an engineer (m/f/d) in the field of ship technology
• In addition, you have relevant professional experience in after sales service or claim management, ideally gained in a maritime environment or complex plant construction
• You have a sound knowledge of the common MS Office applications and experience in dealing with ERP systems for the documentation of complaints.systems for the documentation of complaint processes characterise you in particular
• you have a native level of written and spoken German and a good command of English for communication with international shipping companies and suppliers
• you also have a high degree of assertiveness and negotiating skills in dealing with various interest groups as well as a solution-oriented way of working
• In addition to your professional expertise, you will also have a valid work permit and permanent residence in Germany for this responsible position