2nd Level Supporter (m/f/d)

• Long-term employment with a client with whom we have a long-standing relationship
• Opportunities for further training
• Workplace health management
• Contribution towards a Jobticket
• Option for a follow-up project

What you can always count on at persona service:

• Thorough preparation for your interview with our client
• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

We are looking for you to join our client, a mechanical engineering firm based in Kaufering, as soon as possible in the role of 2nd Level Support Specialist (m/f/d) on a temporary basis.

Have you tried switching it off and on again?

Responsibilities:

• You will be responsible for the support, maintenance and further development of the local IT workstation infrastructure using Windows, Intune and SCCM, as well as the installation and configuration of end devices and software
• Providing direct on-site support to users (m/f/d) (2nd-level support) in a practical, solution-oriented and personalised manner will form part of your role
• You will also be responsible for analysing and resolving network, client and workplace issues, as well as assisting with the maintenance and optimisation of the network infrastructure (LAN, WLAN, WAN)
• In collaboration with the global network team, you will contribute to IT infrastructure projects in the Central Europe region and act as the technical point of contact for local IT matters, whilst also supporting global rollouts and the introduction of new technologies
• You will also be responsible for taking on leadership roles in projects and providing technical guidance to colleagues on joint tasks
• You will produce technical documentation, deliver training and liaise regularly with international teams in German and English

Requirements:

• You hold a degree in (Business) Computer Science or have equivalent qualifications (e.g. IT Specialist for System Integration) – at least 3 years’ professional experience in IT support or an infrastructure environment is required for this role
• You have a good knowledge of Windows client and server operating systems, Intune, SCCM and remote support tools
• You have a basic understanding of network technologies (LAN/WAN/Wi-Fi/VPN, DNS, firewalls, etc.)
• Experience with ITIL processes (Incident, Change and Problem Management) and ITSM systems has formed part of your responsibilities
• You are business-fluent in German and English (minimum C1 level)
• You are characterised by a structured approach to work, a strong customer focus and the ability to work well in a team

• You hold a degree in (Business) Computer Science or have completed a comparable qualification, such as a vocational qualification as an IT specialist for system integration (m/f/d)
• You have at least 3 years’ professional experience in IT support or within an infrastructure environment
• You have a good knowledge of Windows client and server operating systems, as well as Intune, SCCM and common remote support tools
• Basic knowledge of network technologies such as LAN, WAN, WLAN, VPN, DNS and firewalls rounds off your profile
• You have already gained experience with ITIL processes (Incident, Change, Problem Management) as well as in working with ITSM systems
• You have business-fluent German and English, at least at C1 level
• You are characterised by a structured approach to work, a strong customer focus and the ability to work well in a team