Administrative Assistant, Secretariat (m/f/d)

You bring experience and specialist knowledge – we offer the right opportunities. At persona service, you can expect varied roles, a professional working environment and companies that value your expertise. Take the next step in your career with us – first-class, professional and people-focused.

Your responsibilities

You will record and verify the details of new students and issue enrolment certificates; you will manage and process re-enrolment for the following semester, whilst monitoring re-enrolment deadlines and payment receipts; you will process applications for sabbatical semesters, changes of degree programme or subject, and check the relevant requirements; you handle the formal deregistration of students following successful graduation or if they drop out of their studies, and issue the relevant certificates; you maintain and update student data in the administrative software, e.g. HISinOne or CampusNet. You will advise and inform students on administrative matters – in person, by telephone and by email. You will issue certificates, e.g. for BAföG, health insurance or child benefit; you will handle correspondence with students, academic departments and external organisations; you will assist with the administrative implementation of examination and study regulations; you will support statistical analyses and reports, e.g. for higher education statistics; you will carry out general secretarial and administrative tasks such as filing, handling post and coordinating appointments

What we are looking for

• You have completed a commercial or administration-related apprenticeship, e.g. as an administrative assistant (m/f/d) or office clerk (m/f/d), or hold a comparable qualification
• Ideally, you will have some initial professional experience in the higher education or administrative sector
• You are proficient in MS Office (Word, Excel, Outlook); knowledge of campus management systems is a plus
• You work meticulously, in a structured manner and independently
• You are service-oriented and enjoy communicating with students
• You handle personal data discreetly and responsibly
• You are a team player and can keep a clear head even during busy periods, such as at the start of the semester
• You have a good command of written and spoken German; knowledge of English is an advantage
• You have a flair for organisation and enjoy dealing with varied administrative tasks

What we offer

• a friendly team
• fair pay

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands through our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

At persona service, we give 100% for you!

We have been successfully bringing people and work together for over 58 years – throughout Germany and with comprehensive support. We give you our 100% guarantee: with 100% speed, we promise you a quick response within 100 minutes(*). With our branches across the country, we guarantee you 100% local support through personalised onboarding guidance.

(*) Within our advertised business hours