Annual Accounts Clerk (m/f/d)

• structured induction
• modern workplace
• free parking or the option to travel to work by bus
• long-term planning and good prospects of a permanent role

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will process invoice corrections as part of the annual billing cycle and ensure that bills are accurate
• You will handle customer enquiries relating to market communications, billing, customer service and PV via your email inbox
• You will record and check meter readings and enter them into the system
• You will coordinate and handle meter installations and commissioning
• In the field of PV, you will provide support with installation, enquiries and billing
• You will advise customers by telephone and in the front office, for example on tariffs, changes to bank details and changes to instalment payments
• You will draw up quotations and contracts in Navision and follow them up
• You will handle complaints and queries independently until they are resolved

• You have successfully completed a commercial apprenticeship as a retail sales assistant (m/f/d), office administration assistant (m/f/d) or industrial clerk (m/f/d)
• Ideally, you will already have gained work experience in internal sales, a call centre or retail
• Experience with ERP or customer management software (e.g. Navision) would be an advantage
• Proficiency in MS Office and a passion for working with systems come naturally to you
• You are highly customer-focused and confident in dealing with customers on the phone, in writing and in face-to-face conversations
• You have a good head for figures and are meticulous
• You work independently, meticulously and in a structured manner
• You impress with your ability to work as part of a team and your strong communication skills