Business Administrator – Dialogue Marketing (m/f/d)

• modern workplaces
• structured induction into all areas of responsibility
• a pleasant working atmosphere in motivated teams
• flexible working hours within specified time slots

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will take customer enquiries by telephone and process them in accordance with internal guidelines and procedures
• You will accurately enter new orders into the system to ensure that all customer enquiries are handled effectively
• You will schedule service technicians, taking into account current deadlines and technical availability
• You manage and coordinate appointments independently, even in the event of last-minute changes
• You act as the point of contact for customers regarding enquiries about orders, appointments and service calls
• You support the specialist department in coordinating service call-outs to ensure high levels of customer satisfaction and service quality
• You carry out all necessary administrative tasks and general office duties reliably, thereby ensuring smooth operations
• You will document all customer service processes comprehensively, thereby contributing to quality assurance
• You will carefully maintain customer data and order information in the relevant software tools and databases

• You have successfully completed a vocational qualification as an Office Management Assistant (m/f/d), Industrial Business Administrator (m/f/d) or Dialogue Marketing Specialist (m/f/d)
• You have some initial professional experience in customer service and administrative tasks in an office environment
• Proficiency in standard MS Office applications as well as industry-specific software tools and databases is an advantage
• Your profile includes native-level written and spoken German, as well as good knowledge of foreign languages
• You are flexible when it comes to managing your schedule between 6 am and 8 pm
• You impress with your strong communication skills and organisational talent when dealing with customers
• A team player, customer-focused and highly organised, you manage your day-to-day office work effectively
• A valid work permit and a permanent residence in Germany round off your profile