Call Centre Agent (m/f/d)

• an attractive opportunity for remote working
• subsidised meals in the canteen
• exclusive offers on supplementary dental insurance
• support from a dedicated team
• regular events for all staff

What you can always count on at persona service:

• thorough preparation for your interview with our client
• a monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for making telephone calls to existing and new contacts to support the various projects for our clients in the charity sector
• You will also be responsible for providing comprehensive advice and information on the social projects and current fundraising campaigns run by our clients’ respective partners
• Furthermore, you will ensure that every telephone call is conducted in a friendly and empathetic manner, handling the various clients’ enquiries:in a professional and solution-oriented manner
• Carefully documenting the outcomes of these conversations in the internal system is also part of your role, to ensure the smooth follow-up of clients’ enquiries
• As part of your role, you will support close collaboration with the team to achieve the set fundraising targets and ensure client satisfaction
• Furthermore, you will support the project management team with day-to-day administrative tasks and in ensuring high standards of quality in communications with customers

• You have completed an apprenticeship as a dialogue marketing specialist (m/f/d), sales assistant (m/f/d) or office administrator (m/f/d), as well as having undertaken in-depth further training in sales or gained relevant professional experience
• You also have some relevant professional experience in telephony or customer service, enabling you to provide customers with the best possible support for their various enquiries
• Your confident knowledge of standard MS Officeprogrammes and CRM systems set you apart in your day-to-day work with various customers within the system
• Your native-level command of written and spoken German, as well as a confident manner when dealing with customers, are second nature to you when providing advice
• Furthermore, you bring a high level of communication skills and a strong sense of empathy to advising our diverse customers, enabling you to perform successfully
• To fulfil this responsible role, in addition to your technical expertise, you must hold a valid work permit and be a permanent resident in Germany