Customer advisor (m/f/d)

• Can be paid for by the client
• On-site canteen
• Bicycle leasing
• Opportunities for further training

What you can always count on at persona service:

• A €50 monthly allowance towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will handle customer enquiries in person and over the phone
• You will also advise our customers and finalise contracts for all products
• You will handle customer correspondence reliably and with a focus on service
• You will also manage tasks relating to the online portal’s processes
• Furthermore, you will handle marketing communication processes such as contract creation, contract termination and contract re-registration across all business areas
• In addition, you will carry out all necessary tasks in the service department independently and reliably
• Attending trade fairs and events is also part of your remit

• You have completed a commercial apprenticeship, e.g. as an Office Management Assistant (m/f/d), or hold a comparable qualification
• Ideally, you have knowledge of the energy sector
• You are familiar with the basic rules of writing and formatting in accordance with DIN 5008
• You are confident using MS Office
• You have a good command of written and spoken German
• You work accurately and independently, and demonstrate good communication and teamwork skills, initiative and flexibility
• A valid work permit for Germany rounds off your profile