Customer advisor (m/f/d)

• Our own canteen
• Employee discounts
• Gym

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You install, configure and reliably commission our software solutions for customers
• You coordinate and manage the project processes in close cooperation with internal departments
• During the implementation, rollout and realisation phase, you support customers in a solution-oriented manner and with a good overview of the entire process
• You conduct training courses and user training sessions, so that the installed software can be used efficiently
• you analyse installation crashes and technical faults, diagnose the causes and take care of a suitable solution
• in the case of complex technical issues, you coordinate the next steps internally and externally and manage the next steps
• you receive support requests by telephone and process them reliably as part of call handling and hotline
• you document all activities and support cases seamlessly in SAP

• You have completed training as a medical assistant (m/f/d), alternatively you have completed training in the IT sector, ideally with experience in telephone support
• 1 to 3 years of professional experience in support or in a comparable job
• technical understanding and a structured and solution-oriented way of working characterise you
• You have a good command of written and spoken German
• Strong communication skills and enjoy dealing with customers make you particularly suitable for this role
• A valid work permit for Germany rounds off your profile