Customer Service Clerk (m/f/d)

• A supportive team and varied roles with plenty of scope to shape your work
• We ensure the best possible work-life balance through flexible working hours and a full-time role of 37.5 hours per week

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands through our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You will oversee customer orders from the moment they are placed right through to delivery, ensuring that delivery deadlines are met
• Working closely with Sales, Dispatch (Order Fulfilment/Shipping), Planning/Materials Management, Production and Credit Control, you will ensure the smooth processing of orders
• If anything is unclear, you will speak directly to customers or the sales team to ensure the matter is resolved quickly
• You will provide customers with information on delivery times and order status, and process their requests for changes
• You will record complaints and repair orders and forward them to the relevant departments
• You will initiate the RMA process and oversee it as the point of contact
• You will issue credit notes and debit notes independently
• You will coordinate shipments, including deliveries to third countries

• You have successfully completed an apprenticeship as an industrial clerk (m/f/d), a wholesale and foreign trade management clerk (m/f/d) or an office management clerk (m/f/d), or hold a university degree
• You have already gained practical experience in customer service or order processing, ideally with responsibility for liaising between departments
• You are confident in using MS Office
• You have in-depth knowledge of SAP (ECC 6.0 or S/4HANA), particularly in the SD/MM modules and in master data maintenance
• You are business-fluent in German and English
• You work in a structured manner and are a quick learner
• You thrive on solving complex problems