Customer Service Representative (m/f/d)

• flexible working hours for optimal organisation
• 30 days’ annual leave
• Christmas Eve and New Year’s Eve off as well
• free fruit and drinks provided
• Financial allowance for childcare
• Targeted support through capital-forming benefits
• State-of-the-art equipment for remote working
• Up to 60 per cent remote working

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• You are the first point of contact for customers and answer all enquiries relating to banking matters competently and with a focus on customer service
• You provide customers with comprehensive, needs-based advice on investment and savings products, as well as consumer loans within standard banking operations
• When it comes to questions about insurance products and building society savings agreements from partner companies, you support customers in a way that suits their individual circumstances
• By proactively engaging with customers, you strengthen existing customer relationships and attract new customers
• You identify sales opportunities effectively and incorporate them into advisory discussions in a way that meets customers’ needs
• You provide holistic support to the customers assigned to you, whilst ensuring compliance with internal quality standards
• You handle digital customer enquiries professionally via the various communication channels
• You ensure that service processes run smoothly, using standard banking applications
• You carefully document the content of advisory sessions and customer contacts in the relevant systems

• You have successfully completed an apprenticeship as a banking clerk (m/f/d), office management assistant (m/f/d) or industrial clerk (m/f/d)
• You have solid professional experience in a bank’s customer service department or in providing expert customer advice at a financial services provider
• You have a sound knowledge of standard banking applications
• You have a strong affinity for digital media and modern communication channels
• Your command of German at native speaker level (C2/C1), both spoken and written, sets you apart in day-to-day customer communication
• You possess a strong customer focus and sales skills
• You work in a structured and reliable manner
• You are a strong communicator and work with great commitment and the ability to cope well under pressure
• You have a strong sense of teamwork
• You hold a valid work permit and are permanently resident in Germany