First-Level Support Specialist (m/f/d)

• free drinks
• free parking

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• In this role, you will provide first-level technical support to retailers and end customers worldwide and handle enquiries by telephone and email
• You will be responsible for systematically analysing error messages and faults, and for identifying the root cause
• You will provide those making enquiries with clear suggestions for solutions and instructions on how to proceed
• You will handle complaints from the initial report through to resolution, liaising with the relevant specialist departments
• You will be responsible for carefully documenting technical processes, error scenarios and solution steps in the relevant systems
• You will also organise test and replacement devices and monitor their availability and whereabouts
• Furthermore, you will inspect returned devices for faults and assess whether a repair, replacement or further investigation is required

• You have completed an apprenticeship as an electronics technician (m/f/d), mechatronics technician (m/f/d) or industrial mechanic (m/f/d)
• You have a good understanding of technical matters and enjoy carrying out systematic fault analysis
• You also have experience using common PC applications and documentation systems
• Good written and spoken German, as well as a valid work permit, are part of your profile
• You communicate clearly and politely on the telephone and via email, and explain technical matters in a way that is easy to understand
• You are characterised by a meticulous and structured approach to your work, particularly when it comes to technical documentation
• Last but not least, you are reliable, able to keep track of multiple tasks simultaneously and a good team player