Front Office Employee (m/f/d)

• Performance-related pay
• Staff discounts in the hotel and catering sector
• On-site catering facilities
• Free on-site parking
• Opportunities for further training and a structured induction programme

What you can always count on at persona service:

• A €50 monthly allowance towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of training opportunities

You will be responsible for welcoming and looking after national and international guests; you will also handle check-in and check-out procedures; you will process bookings, telephone and email enquiries; you will also take guest requests and complaints and deal with them; you will manage the till and handle accounts; last but not least, you will work closely with housekeeping and management; you will also carry out general administrative tasks at reception

• You have completed a vocational training programme in the hospitality industry or hold a comparable qualification
• Initial work experience at a hotel reception is desirable; candidates changing career paths (m/f/d) are welcome
• You are confident in using MS Office and, ideally, hotel software (Protel)
• Good written and spoken German, as well as good English, are assets
• You are also willing to work shifts in a two-shift system (early and late shifts)
• A friendly and presentable manner, a strong service-oriented approach, reliability, the ability to work in a team and flexibility round off your profile
• Last but not least, you are resident in Germany and hold a valid work and residence permit for Germany