Front Office Supervisor (m/f/d)

• free drinks, staff meals and free use of our in-house gym
• a genuine sense of togetherness, daily community breakfasts and regular team events
• A modern workplace, digital time tracking, short decision-making processes, scope for ideas and development opportunities, including the Fair Job Hotels network
• Free parking
• Salary above the collective agreement rate

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You’ll be responsible for ensuring everything runs smoothly at reception and for keeping guests happy
• As the point of contact for the front-office team, you’ll lead and motivate your colleagues
• You’ll get stuck in with day-to-day operations, such as checking guests in and out
• You’ll organise, monitor and improve workflows at reception
• You identify training needs within the team at an early stage and implement appropriate training and development measures
• You quickly find suitable solutions to guests’ enquiries, requests and complaints
• You process bookings and maintain guest data in the booking and hotel software (Opera)
• the Assistant Front Office Manager (m/f/d) and the Front Desk Manager (m/f/d)

you will support them in their duties

• You have successfully completed a vocational qualification as a hotel specialist (m/f/d), hotel administrator (m/f/d) or hotel management specialist (m/f/d)
• You have already gained several years’ experience as a front office agent
• You are ready to take on responsibility and pursue your goals consistently
• You are confident in using booking software (Opera) and hotel management software
• You are fluent in German and English; knowledge of a further foreign language would be an advantage
• You work in a structured and independent manner and are flexible
• You are distinguished by your excellent manners and a strong commitment to service and quality