Head of Product Support / Maintenance Organisation (m/f/d)

• flexible working time arrangements with flexitime and 30 days’ holiday
• attractive pay in line with collective agreements, including 13.8 months’ salary and profit-sharing
• meal allowances and food subsidies
• personalised training opportunities and targeted career development
• a modern working environment and an international team in a future-proof high-tech sector

What you can always count on at persona service:

• thorough preparation for your interview with our client
• a monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will have overall responsibility for the areas of Product Support, Maintenance/Repair, MRO, ILS, In-Service Support and After-Sales Services, and will ensure customer satisfaction by monitoring delivery dates, quantities and quality
• You will independently develop service concepts and after-sales strategies for the entire product portfolio sold at the site
• You will participate in the group-wide service community and regularly exchange views on the overarching strategy in this area
• You ensure compliance with the aviation regulatory requirements for an EASA Part 145 and FAA Part 145 maintenance organisation, whilst adhering to all applicable rules, standards and internal guidelines
• You will be responsible for processing repair orders, including the quotation process and order verification
• You will ensure technical service for products sold – in particular maintenance and repair
• You will conduct commercial and technical negotiations with customers and act as the central point of contact for internal departments, in coordination with the sales team
• You will coordinate work planning and manage customer orders as part of day-to-day operations
• You will play an active role in internal and external audits, as well as in inspections by the Federal Aviation Authority and relevant certification bodies
• In close collaboration with the Head of Quality Management, you will ensure the proper implementation of the quality management system
• You will develop and maintain a system of key performance indicators to optimise on-time delivery and costs, and actively drive the continuous improvement process
• You will be responsible for preparing regular reports for senior management

• You have a degree in a technical subject – for example, aerospace engineering, electrical engineering, mechanical engineering, physics or a comparable degree programme
• you have several years’ relevant professional experience in the field of repair and maintenance, for example in the area of aviation electronics/avionics or comparable systems, or can demonstrate similar skills
• You have demonstrable experience in a position of responsibility within an organisation approved in accordance with EASA Part 21G and/or EASA Part 145, or an organisation certified to EN 9100
• You have already acquired a sound knowledge of the relevant aviation regulations and regulatory requirements
• You possess good IT skills, enabling you to use operational programmes and control systems confidently
• You are fluent in German and have very good written and spoken English; knowledge of French would be an advantage
• You are characterised by a structured, analytical and responsible approach to your work
• You are resident in Germany and hold a valid work and residence permit for Germany