Helpdesk Officer (m/f/d)

• comprehensive company pension scheme for staff
• attractive benefits
• a wide range of local health and sports facilities
• Modern company bike leasing on attractive terms
• Structured induction into your new role
• Targeted training and development opportunities
• Digital company information via the staff app

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will receive technical reports and general enquiries in a structured manner, forward them appropriately and monitor them on an ongoing basis
• You will accurately log fault reports received by email or telephone in the system and process them
• You will provide customers and the relevant specialist departments with prompt feedback on the current processing status
• You will analyse technical faults in the systems at short notice, whilst adhering to internal guidelines
• You will carefully document the services and measures carried out in SAP and CAFM and process them accordingly
• You coordinate effectively with all parties involved regarding the reported faults and their resolution
• For technical queries, you are the competent on-site contact person for customers

• You have successfully completed an apprenticeship as an Office Management Assistant (m/f/d), Industrial Clerk (m/f/d) or Electronics Technician for Building and Infrastructure Systems (m/f/d)
• You have already gained solid professional experience in a technical helpdesk
• You possess a strong technical understanding of building services engineering
• You have a good command of MS Office
• You have a fluent command of German at C1 level, both spoken and written, to ensure smooth communication with
• You impress with your excellent communication skills and service-oriented approach
• You are happy to work shifts in a three-shift system and are flexible enough to be on call by telephone at weekends from time to time
• You hold a valid work permit and are permanently resident in Germany