HWO Manager (m/f/d)

• Collective agreement and sector-specific supplements
• Health and safety at work
• Long-term assignment

What you can always count on at persona service:

• Thorough preparation for your interview with our client
• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more
• Bonuses, as well as holiday and Christmas pay, and attractive sector-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You manage residential and commercial properties from a commercial perspective and compile the documentation required for concluding management contracts
• As part of contract monitoring, you obtain quotations and draw up the statement of results for direct awards
• You prepare formal tenders and procurement processes, including the awarding of contracts
• You draw up specifications for management contracts such as security, grounds maintenance and winter services, as well as for waste management
• You will carry out the operating costs statement in coordination with external service providers and act as the point of contact for tenants
• You will compile the data relevant to third-party billing and forward it to the billing company
• You record, check and report meter readings for electricity, gas, water and other utilities
• As the point of contact, you are available to utility and waste management companies, as well as other service providers, in the context of property management
• You compile the costs incurred by our own service staff and allocate them
• You receive reports of faults and defects in coordination with the building management team
• You prepare insurance claims and create the relevant documents in the system
• You assist with monitoring and documenting operational and safety obligations in residential properties
• When flats are added to the portfolio – for example, from third-party portfolios or new-builds under the Housing Initiative – you handle the processing of operational costs in consultation with contract management
• You carry out the preliminary allocation in preparation for the operating costs statement
• You check invoices and purchase orders and maintain master data

• You have successfully completed a commercial apprenticeship as a property sales assistant (m/f/d), a property and housing management assistant (m/f/d) or an office management assistant (m/f/d)
• You have a basic understanding of business and property management
• Experience in the housing sector, particularly in the billing of heating and service charges, is an advantage
• You have a good working knowledge of MS Office
• Knowledge of SAP is welcome; alternatively, you are willing to learn the system at short notice
• You are characterised by a thorough, meticulous and reliable approach to your work
• You have organisational skills, a quick grasp of new concepts and show initiative
• Even when the workload is high, you work independently, in a goal-oriented and confident manner
• Creative and conceptual work comes naturally to you
• With good communication skills and a customer- and audience-focused approach, you win over tenants and service providers
• You are characterised by a team-oriented approach, the ability to take on board criticism and sound judgement