IT Support Employee (m/f/d)

• flexible working time models with flexitime and part-time options with a full-time 35-hour week
• 30 days' holiday as well as additional collectively agreed holiday pay and additional special leave on certain personal occasions
• good transport links and parking facilities at the site
• pay in accordance with the collective bargaining agreement in the metal and electrical industry
• benefits and special payments in line with the collective bargaining agreement
• . and electrical industry
• Pension benefits and collectively agreed special payments
• Offers for personnel development and further training
• Employer-financed, contribution-orientated pension scheme
• various sports and health offers such as preventive check-ups, back training or nutritional advice
• reduced gym membership and other health programmes
• company restaurant subsidised by the employer
• option of bike leasing via salary conversion including insurance and mobility guarantee

What you can always rely on at persona service:

• direct path to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your wishes into account
• intensive preparation for the interview

• Processing and solving support tickets for around 400 to 500 employees is part of your everyday work, processing requests in the ticket system
• In the event of malfunctions in the client and application environment, you analyse the cause and support employees in rectifying them
• You are responsible for the daily operation of Windows clients as well as software distribution and client management with Baramundi
• You also manage user accounts, access rights and file shares are also part of your tasks in User Support
• you support your team in IT projects such as software rollouts or system conversions

• You have completed training in the IT sector, e.g. as an IT specialist in system integration (m/f/d) or a comparable qualification
• You have gained initial professional experience in IT support or user support
• You also have basic knowledge of client management and ideally experience with Baramundi
• You have experience in dealing with ticket systems and a structured way of working
• Your German language skills are at C1 level for smooth communication and your English language skills are at B1-B2 level