IT Support Specialist (m/f/d)

• Opportunity to work in an internationally focused and forward-looking company with a broad technology portfolio
• Modern IT infrastructure with a high degree of automation
• A role with significant responsibility and considerable scope for initiative
• Opportunity to actively develop processes and implement sustainable improvements
• A supportive working environment and a dedicated team
• Involvement in strategic IT projects and initiatives
• Flexible working arrangements and modern technical equipment
• Space for your own ideas and to help shape the future
• Additional benefits such as a staff canteen, childcare for very young children, a company pension scheme, health programmes and bike leasing
• Company car parks with charging facilities for electric vehicles

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• You will support the support team as a technical point of contact for 1st- and 2nd-level support and ensure a high standard of service in day-to-day operations.
• In the event of escalations and complex support enquiries, you will coordinate the handling of these issues in collaboration with the relevant specialist departments and ensure a sustainable solution.
• By further developing support and service processes, you will improve workflows, transparency and efficiency in line with established ITIL standards.
• By taking a structured approach to tickets, priorities and service levels, you ensure that enquiries are handled in a targeted and timely manner.
• You will identify opportunities for automation in collaboration with the relevant teams and implement measures to optimise support processes and the IT landscape.

• You have successfully completed an apprenticeship as an IT specialist for system integration (m/f/d) or a degree in Computer Science.
• You have several years’ experience in IT support or at a service desk and are confident working in complex IT environments.
• You are thoroughly familiar with ITIL processes and the operation of Windows-based system landscapes and IT infrastructures.
• Software deployment, automation solutions and the continuous improvement of service processes are areas in which you are confident.
• You communicate openly, directly and transparently with your team, specialist departments and external partners; initial experience in the technical coordination of a support team would be an advantage.
• Your command of German is at native speaker level
• To fulfil this position of responsibility, in addition to your technical expertise, you must hold a valid work permit and have a permanent residence in Germany