IT Support Specialist (m/f/d)

• personalised opportunities for professional and personal development
• flexible working hours
• the option to work remotely by arrangement
• company pension scheme
• good links to public transport and free parking
• Option to lease a ‘Jobrad’
• Attractive staff discounts on shopping, leisure, travel and housing
• Regular team events

What you can always count on at persona service:

• thorough preparation for your interview with our client
• a monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific supplements
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You will support staff with technical enquiries and handle incoming support requests via telephone, email and the ticketing system
• You will be responsible for analysing, prioritisation and resolution of hardware and software faults in office and production environments, and you will escalate complex issues to the relevant specialist departments
• You will utilise Microsoft Intune, Windows Autopilot and Azure Active Directory for the deployment, management and support of end devices
• You will play an active role in the administration of mobile end devices, device deployment and the maintenance of technical documentation
• Supporting infrastructure projects and participating in the on-call rota are also part of your remit

• You have completed a vocational qualification in the IT sector, for example as an IT specialist for system integration (m/f/d) or a comparable degree course
• To carry out this role, you have experience in IT user support, in PC support and in handling support enquiries in an internal or customer-facing IT environment
• you have in-depth knowledge of Microsoft Intune, Microsoft Endpoint Manager, Windows Autopilot, Azure Active Directory, as well as MDM and MAM solutions
• Your excellent knowledge of Windows operating systems, Microsoft Office, Active Directory, networks, PC hardware, Wi-Fi, helpdesk software, desktop imaging, remote support, Microsoft Teams, VoIP telephony, desktop firewalls and web-based applications are essential requirements for the role
• you have business-fluent German and English at B2 level
• To fulfil this position of responsibility, in addition to your technical expertise, you must also hold a valid work permit and have a permanent residence in Germany