IT Support Staff (m/f/d)

• flexible working hours, with the option of remote working where applicable
• attractive remuneration and benefits
• a varied and secure job
• Induction and regular training opportunities
• A supportive team and flat hierarchies

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of training opportunities

• You are the first point of contact for users in the event of IT faults and handle enquiries by telephone, email or via the ticketing system
• You assess issues and tickets by analysing, prioritising and categorising them
• You forward relevant tickets to the appropriate IT specialist
• You will contact users by telephone or in person to gather detailed information about their problems
• Where possible, you will resolve tickets independently, for example, for queries regarding Windows, Microsoft 365 and common Office software
• For hardware, network and access issues, you provide support using your basic knowledge and carry out simple user administration tasks
• You document all processes and solutions comprehensively and in a traceable manner in the ticketing system

• you have successfully completed an apprenticeship as an IT specialist (m/f/d), an IT systems electronics technician (m/f/d) or an IT systems business administrator (m/f/d)
• You have already gained some initial experience in IT support or at a service desk, ideally including working with ticketing systems
• You have a good knowledge of Windows operating systems, Microsoft 365 and standard Office software
• You have a basic understanding of networks, hardware and user administration
• Your profile includes very good written and spoken German, and ideally a good command of English
• You work in a structured, meticulous and solution-oriented manner
• You are characterised by a friendly, service-oriented manner and strong communication skills