IT Supporter (m/f/d)

• Long-term project in an economically stable environment
• Opportunities for further training Contribution towards public transport tickets
• Option of a follow-up project

What you can always count on at persona service:

• Intensive preparation for your interview with our client
• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You are the first point of contact for IT enquiries and faults received via the ticketing system or by email
• You will analyse and classify incoming faults and service requests at the first level and resolve them directly wherever possible
• You will escalate more complex issues to second-level support, providing a clear description of the fault
• You will document enquiries and solutions in a clear and traceable manner in the central helpdesk system
• You will set up hardware, software and user accounts for staff
• You provide direct support to users with queries regarding Microsoft Windows, MS Office and other common operating systems and applications
• You liaise with users and specialist departments in German and, where necessary, in English, including in international communications
• You contribute your ideas to optimise support processes, thereby ensuring they run smoothly

• a completed apprenticeship in the IT sector, for example as an IT specialist for system integration (m/f/d), IT systems electronics technician (m/f/d) or IT systems business administrator (m/f/d) – or, alternatively, a comparable qualification with several years’ professional experience
• you have at least 2 years’ professional experience in IT support
• You have knowledge of Microsoft Windows, MS Office and current operating systems
• You are familiar with using ticketing systems
• You are characterised by a solution-oriented approach
• You have a very good command of written and spoken German
• Knowledge of English is required for internal and, in some cases, international communication
• You have a structured and meticulous approach to your work, for example when documenting enquiries and solutions
• You are characterised by strong communication skills and a service-oriented approach when dealing with users