Media Technology Assistant (m/f/d)

• company pension scheme
• special payments
• flexible working hours; remote working by arrangement

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will be responsible for maintaining the audiovisual equipment in the centrally managed lecture theatres and seminar rooms, as well as in the President’s Office
• You will receive fault reports by telephone or via the ticketing system and resolve them promptly by telephone, via remote access using the GVE server’s online functions, or directly on site (1st-level support)
• In the event of more complex faults, you will independently troubleshoot, isolate and resolve them, or provide external service providers with detailed technical guidance on the problem (2nd-level support)
• You will set up and manage hybrid systems in the lecture theatres, integrating external signal sources such as cameras, visualisers and lecture theatre audio into Zoom or Microsoft Teams
• You will also manage the hybrid set-ups in the President’s Office and provide support during day-to-day operations
• As part of routine maintenance, you will check all signal inputs and outputs as well as the hybrid set-ups, and carry out any necessary repairs
• You will regularly check all projectors, replace lamps and clean filters
• Together with the BIB, you will operate the equipment for lecture recording

• You have successfully completed an apprenticeship as an events technician (m/f/d), media technology assistant (m/f/d), IT systems electronics technician (m/f/d), information electronics technician (m/f/d) or sound engineer (m/f/d) with knowledge of media technology
• you have gained experience in technical support via telephone, ticket systems, remotely and on-site
• you have in-depth knowledge of video, audio and presentation technology
• you are familiar with hybrid conference and teaching formats, as well as Zoom and MS Teams
• you analyse faults independently, isolate them and resolve them in a structured manner
• You are also confident in using manufacturers’ tools for updates and configurations
• You work meticulously and reliably when it comes to maintenance, documentation and stock management
• You are confident in using standard MS Office applications for documentation and order processing
• You are characterised by your ability to work independently and your flexibility