Office administrator (m/f/d)

• A family-run business with flat hierarchies and short decision-making processes
• A secure job, even in times of crisis
• Company benefits (company pension scheme, capital-forming benefits)
• Childcare allowance
• JobRad

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will assist customers and patients by telephone and email, responding to their enquiries in a professional and competent manner
• You will carefully enter orders into the system and ensure that deliveries are made on time
• You will handle returns and exchanges from the initial enquiry through to completion
• As part of the complaints and grievances management process, you will record concerns, clarify them and ensure a swift resolution
• You will request documents relevant to billing, such as prescriptions and medical orders, and check them for completeness
• You will maintain and update master data reliably
• As the point of contact, you will be available to colleagues in Sales and Technical Support and will liaise closely with them should any queries arise
• You will document processes and customer contacts in a clear and traceable manner and keep track of orders until they are completed

• You have successfully completed a commercial apprenticeship as an industrial clerk (m/f/d), office clerk (m/f/d) or healthcare clerk (m/f/d)
• You have some initial professional experience in order processing
• You come across as personable and competent, and are a strong communicator
• You are confident in using MS Office
• You enjoy dealing with customers over the phone
• You work independently, in a structured and pragmatic manner
• Commitment and integrity are second nature to you
• You are used to working independently