Office clerk (m/f/d)

• challenging and varied roles
• the opportunity to take on responsibility quickly
• a growth trajectory with an established portfolio
• ongoing innovation

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• In this role, you will be the main point of contact for customers and colleagues
• In general, you will support the field sales team, for example by preparing reports for customer appointments
• You will handle and coordinate customer enquiries and manage complaints in consultation with the customer service representative
• You will also manage the complaints process in consultation with the customer service representative
• Your responsibilities include monitoring appointments and delivery times, as well as following up on actions
• You maintain customer records, handle invoicing and clarifications, and produce customer service reports
• You will create customer records and amend them as required
• You will provide administrative support to the site manager

• You have successfully completed a commercial apprenticeship, e.g. as an office administrator (m/f/d), industrial clerk (m/f/d) or hold a comparable qualification
• Ideally, you will have experience in handling customer complaints
• You are proficient in using MS Office
• Your profile includes a very good command of written and spoken German, as well as a valid work permit