Office clerk (m/f/d)

• Permanent employment contract
• Jobrad
• Company events

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• Based on service engineers’ tickets, test reports and customer enquiries, you will draw up technical and commercial repair quotations
• You will check whether services are covered by maintenance contracts or fall under warranty, and determine the necessary actions accordingly
• You will resolve technical and commercial issues in close consultation with service technicians, service managers, suppliers and internal specialist departments
• In consultation with service managers, you ensure that all relevant information required for successful quotations is available in a high-quality format and in a timely manner
• You keep track of the overall quotation situation, actively monitor progress and make well-informed prioritisation decisions
• You consistently follow up on quotations you have prepared and actively monitor their status with customers
• You document all processes transparently and in a traceable manner in the ERP system
• You convert approved quotations into service orders and ensure a smooth transition to order processing
• Where necessary, you obtain prices and availability from suppliers for spare parts and external services and factor these into the quotations

• You have successfully completed an apprenticeship as an industrial clerk (m/f/d), office management clerk (m/f/d) or wholesale and foreign trade clerk (m/f/d)
• You have experience in preparing quotations and processing orders
• You are also confident in using ERP systems and standard MS Office applications
• You have a technical understanding of and an interest in service and repair matters
• You work in a structured and meticulous manner and are able to maintain an overview even when handling several tasks simultaneously
• You excel in communication and teamwork when liaising with technicians, service managers and suppliers
• You make decisions independently and set priorities reliably
• An understanding of maintenance contracts and warranty issues is an advantage