Returns Clerk (m/f/d)

• free parking directly on the premises
• excellent links to local public transport
• free coffee, water and muesli
• daily visits from a bakery van
• table tennis table for active relaxation in the break room
• attractive staff discounts on high-quality branded products
• structured induction by experienced colleagues

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for the careful processing and recording of returns, as well as for resolving complex returns cases in accordance with internal guidelines and quality standards
• You will also be responsible for ensuring that faulty items are sent to external service centres in accordance with best practice, as well as for the comprehensive documentation of all processes
• Furthermore, you will oversee ongoing coordination and communication – both in writing and by telephone – with various service centres and all relevant specialist departments
• Professional correspondence with customers regarding enquiries about returns is also part of your day-to-day operational duties
• As part of your role, you will support the systematic assessment of warranty claims and the forwarding of processed goods within the logistics centre
• Furthermore, you will support the continuous optimisation of existing workflows in the returns department to increase overall process speed
• Finally, you will be responsible for tracking outstanding processes and the reliable maintenance of all relevant data in the in-house merchandise management system

• You have completed a vocational qualification as a Warehouse Logistics Specialist (m/f/d), as a Freight Forwarding and Logistics Services Specialist (m/f/d) or an Industrial Business Administrator (m/f/d)
• you also have sound practical experience in handling returns and managing logistics processes
• Your confident computer skills and proficiency in all standard Microsoft Office applications set you apart in your day-to-day work
• Your excellent command of German (C2 level), both spoken and written, enables you to communicate in a professional and error-free manner at all times
• Furthermore, you are quick on the uptake, highly goal-oriented and take a structured approach to your work
• Finally, you are extremely reliable, demonstrate a strong team spirit and work with great care even when the workload is high
• To fulfil this position of responsibility, in addition to your professional expertise, you must hold a valid work permit and have a permanent residence in Germany