Service planner (m/f/d)

• Free parking
• Support for cross-site integration and transformation projects
• Involvement in the further development and standardisation of service planning processes

What you can always count on at persona service:

• Thorough preparation for your interview with our client
• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• In the event of holidays, illness or peak workloads, you will stand in for the regional service planners, thereby ensuring sufficient capacity
• You will take charge of day-to-day service planning in the South, West or East regions
• In the event of escalations or bottlenecks, you will provide support and maintain planning capacity even when staff are absent
• You will centrally monitor the completion of maintenance tasks and initiate measures in the event of deviations
• You track hold codes and coordinate them with the relevant departments
• You check orders that have not been exported and ensure they are resolved
• You manage and coordinate the on-call rota, creating and updating weekly and emergency duty rosters
• You assist with CSAT analyses and monitor the defined planning KPIs

• You have a Master’s degree or an equivalent qualification
• You enjoy talking on the phone and providing customer advice
• You are friendly and service-minded – even in stressful situations
• You work in a structured and results-oriented manner with a strong focus on the customer
• You possess analytical and conceptual skills and are interested in cross-functional tasks
• You demonstrate strong potential for development into more advanced specialist or managerial roles