Software Developer – 3rd Level Support (m/f/d)

• flexible working hours with an attractive flexitime scheme
• performance-related pay in accordance with the IG Metall collective agreement
• a modern canteen offering a varied selection of meals on site
• a company pension scheme with employer-funded contributions
• Tailored opportunities for individual professional development
• Professional workplace health management in a modern company
• 30 days’ annual leave per calendar year

What you can always count on at persona service:

• Intensive preparation for your interview with our client
• A monthly allowance of €50 towards your transport costs, depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific supplements
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for independently analysing and resolving complex software faults as part of the ongoing 3rd-level support for customer applications
• You will also be responsible for the continuous optimisation, refactoring and further development of the existing codebase, applying modern quality standards
• you will also oversee close collaboration with 2nd-level support and the development teams to ensure rapid ticket resolution
• Your responsibilities will also include the systematic root cause analysis of recurring system errors and the creation of sustainable bug fixes
• As part of your role, you will support the accurate creation and maintenance of technical software documentation and system architecture descriptions
• Furthermore, you will assist with the planning, testing and implementation of regular software releases and system deployments
• Finally, you will be responsible for providing technical advice to internal stakeholders and for the technical quality assurance of new software modules

• You have successfully completed a degree in Computer Science, Business Informatics or Engineering Informatics, providing you with a solid technical foundation
• You also have several years’ sound professional experience in object-oriented software development and in providing expert support for complex applications
• You stand out for your confident knowledge of the programming languages C# or Java, as well as your proficiency in working with relational databases
• You have a business-fluent command of written and spoken German, as well as very good English skills for day-to-day project work
• Furthermore, you bring a high degree of analytical thinking and strong problem-solving skills to challenging tasks
• To fulfil this position of responsibility, in addition to your technical expertise, you must hold a valid work permit and be a permanent resident in Germany
• Finally, you are a true team player and always work in a structured, customer-focused and independent manner to find sustainable solutions