Subscription Administrator (m/f/d)

• free public transport, Deutschlandticket subsidy
• flexible working hours and remote working
• modern, ergonomic workplace equipment
• Canteen access, workplace health management, company pension scheme

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personalised support and regular feedback meetings
• a wide range of further training opportunities

• You will process subscription customer applications independently, both in paper and digital formats
• You will issue tickets and print them out for customers
• You will handle all customer correspondence and file it correctly
• You will assist customers by telephone and in writing, and respond to their enquiries and requests
• You will record incoming payments and allocate them to the relevant transactions
• You will carefully check and process refund requests
• You will maintain and update customer and contract data in SAP and the relevant systems

• You have successfully completed a commercial apprenticeship as an industrial clerk (m/f/d), office clerk (m/f/d) or office management clerk (m/f/d)
• You have very good working knowledge of the standard MS Office programmes and SAP
• You have a basic understanding of bookkeeping
• You must have a very good command of written and spoken German
• You have a customer-focused approach and are strong communicator, both on the telephone and in writing
• You are known for your conscientious approach to work
• You are a team player and demonstrate commitment and flexibility