Telephone clerk (m/f/d)

• good induction
• good public transport links
• option of a permanent contract

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will independently and on a case-by-case basis conduct telephone calls with clients of our clients, solicitors and advice centres regarding late payments and outstanding debts
• In both inbound and outbound calls, you prioritise quality over sheer quantity in your customer interactions
• Together with customers, you draw up solution-oriented and realistic payment plans within the agreed parameters
• In your negotiations, you have a high degree of autonomy in decision-making
• You clarify queries regarding outstanding debts and arrears in a clear and authoritative manner
• You document the results of these conversations in full in the database

• You have completed a vocational qualification as an office administrator (m/f/d), industrial clerk (m/f/d) or hold a comparable qualification
• You have professional experience in a call centre or in customer service; alternatively, as a career changer (m/f/d), you bring experience from the retail, hospitality, catering, banking or insurance sectors
• You are also confident in using MS Office
• You have a good command of written and spoken German
• You really enjoy interacting with customers over the phone, and you find it easy to engage with them
• Reliability, the ability to work as part of a team and a meticulous approach to your work round off your profile