Warranty clerk (m/f/d)

• An attractive 35-hour working week for an optimal work-life balance
• High flexibility through a working time account
• Above-average annual leave and special leave for specific occasions
• Fair pay in line with collective agreements, with an attractive performance-related bonus
• Additional payments under collective agreements, such as holiday pay
• Financial contributions towards capital-forming benefits
• Attractive subsidies for the Deutschlandticket and bike leasing
• Targeted support for further training and upskilling

What you can always count on at persona service:

• €50 a month towards your transport costs, depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for the professional handling and targeted processing of all warranty claims, and for assigning them to the relevant internal and external departments in a binding manner
• You will also be responsible for evaluating alternative solutions and accurately calculating all costs incurred in processing claims, in consultation with component managers
• Furthermore, you will ensure that processing is initiated promptly and coordinate all necessary resources, such as materials and personnel, for warranty interventions
• Your responsibilities also include the structured monitoring of warranty interventions, the organisation of regular warranty meetings and the preparation of informative warranty reports
• As part of your role, you will support the comprehensive monitoring of claim processing and settle accounts for warranty services rendered with the relevant department heads
• Furthermore, you will support the service team in handling a wide range of shipping company enquiries in a customer-focused manner as part of the after-sales service, whilst maintaining high quality standards
• Finally, you will be responsible for mediating as a neutral point of contact between all shipping companies, suppliers and the shipyard involved to ensure a smooth resolution

• You have a degree in shipbuilding or have completed further training as a State-Certified Technician (m/f/d) with a sound technical background (m/f/d)
• You also have several years’ relevant professional experience in warranty processing, claims management or after-sales service within the shipbuilding industry
• Your confident use of common ERP systems and your proficiency in MS Office enable you to handle complex issues effectively on a daily basis
• You have a very good command of written and spoken German, as well as a good command of English for communicating with international customers and suppliers
• Furthermore, you bring a high level of negotiating skill, assertiveness and a strong technical and commercial understanding to your day-to-day work
• To fulfil this role of responsibility, in addition to your professional expertise, you must hold a valid work permit and be permanently resident in Germany
• Finally, you are a true team player, impress with your structured approach to work and always keep a clear overview, even in stressful situations