Office Manager (m/f/d)

• Comprehensive induction comprising several weeks’ training and personalised support during the initial period
• A modern workplace in the heart of Düsseldorf with excellent transport links
• Performance-related remuneration (13.5 months’ salary, plus additional bonuses and special payments)
• Payment of Sunday, public holiday and night-work allowances
• Free Deutschlandticket, staff discounts on alltours holidays, discounts via Corporate Benefits
• Further training, sports and health programmes
• 30 days’ annual leave
• interesting roles with varied career prospects

What you can always count on at persona service:

• Thorough preparation for your interview with our client
• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our Corporate Benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• In this role, you will take responsibility for the branch in Düsseldorf-Gerresheim and play an active part in driving sales success
• You’ll be in direct contact with customers, advising them personally and leading your team with a sales-focused approach in day-to-day branch operations
• You’ll actively advise on and sell holiday packages worldwide from all major tour operators
• You will provide personalised customer service and build long-term customer relationships
• You will manage the branch using relevant key performance indicators and sales targets
• You will organise and ensure the branch runs smoothly
• You support and motivate your team in day-to-day sales operations
• You are responsible for staff rota planning and coordination within the team, as well as the on-site implementation of key sales and marketing campaigns, working closely with regional management

• You have successfully completed an apprenticeship as a tourism clerk (m/f/d) or a comparable vocational training programme and/or hold a degree in tourism management (BA)
• You can provide evidence of a 3-year vocational training programme
• You have at least 3 years’ professional experience in a travel agency; initial experience in leading or managing a team is an advantage
• You are characterised by a demonstrably strong focus on sales and customer advice
• You are confident in using standard tourism booking systems and tour operator products
• Good written and spoken German are part of your profile
• You are characterised by your enthusiasm for taking on responsibility and leading the way in sales
• You are resident in Germany and also hold a valid residence permit
• A structured and independent approach to work, combined with strong communication skills and a service-oriented manner, round off your profile